Terms & Conditions
All payments and deposits made to Kenai Backcountry Adventures, LLC (KBA) are subject to the following terms and policies. By completing your booking, you acknowledge and agree to these policies, including those related to cancellations, weather, travel insurance, and guest responsibilities.
Cancellation Policy
By completing your booking, you agree to the following terms:
Day Tours– No Aircraft Involved:
- 48+ Hours Before Departure: Refund minus a 10% admin fee (90% refund).
- Less than 48 Hours: No refund, full payment is forfeited.
- No-Shows: Full payment is required.
- Weather Cancellations by KBA: Full refund (100%). Whenever possible, rescheduling may be offered, subject to availability.
Day Tours – Includes Aircraft Travel:
- 30+ Days Before Departure: Refund minus a 10% admin fee (90% refund).
- Less than 30 Days Before Departure: No refund, full payment is forfeited.
- No-Shows: Full payment is required.
- Weather Cancellations by KBA: Full refund (100%). Whenever possible, rescheduling may be offered, subject to availability.
Multi-Day Tours and Expeditions:
- 60+ Days Before Start: Refund of deposit minus a 10% admin fee, or credit valid for one year.
- 60-45 Days: Payments forfeited, or 50% held as credit for one year.
- Less than 45 Days Before Departure: No refund, full payment is forfeited.
- No-Shows: Full payment is required.
- Weather Cancellations by KBA: Refund minus a 10% admin fee. Whenever possible, rescheduling may be offered, subject to availability.
Custom Tours and Tailored Bookings:
- All sales are final. Changes or cancellations are not permitted.
*Refunds exclude online booking fees, if applicable.
When Booked Through Another Agency
If you booked your tour through a third-party agency, their cancellation policy applies. You must cancel or reschedule directly with the agency you booked through. Do not contact Kenai Backcountry Adventures for cancellations or rescheduling made through other agencies.
Highly Recommended: Travel Insurance
We strongly recommend purchasing travel insurance to protect your trip investment.
Weather Holds and Adjustments
If weather conditions require a delay, KBA will weather hold in-town and resume the trip as soon as it is safe to do so.
- Guest Responsibilities: Guests are responsible for all expenses incurred during weather holds, including lodging, meals, and other costs.
- Travel Insurance: Strongly recommended, as many policies cover additional expenses caused by delays or interruptions.
Force Majeure
KBA is not responsible for cancellations or changes caused by extraordinary events beyond its control, such as pandemics, travel bans, natural disasters, or government actions. Refunds or rescheduling due to Force Majeure will follow KBA’s cancellation and weather policies.
Important Considerations
- No Refunds for Travel Disruptions: Weather-related delays affecting travel to the trip starting location (e.g., flight cancellations, road closures) are not eligible for refunds.
- Liability Waivers: Participation in KBA activities requires signing a liability waiver. Guests under 18 must have a parent or guardian sign on their behalf.
Travel Insurance
- Multi-Day Expeditions: Mandatory on certain trips, Strongly recommended for all trips.
- Day Tours: Strongly recommended.
Travel insurance should cover cancellations, interruptions, delays, and personal emergencies.
Payment Policy
Full payment is required at booking for day tours. Multi-day tours and expeditions require a $1,500 per person deposit (50% for custom trips), with the balance due 90 days before departure. Bookings within 90 days require full payment.
Failure to pay on time may result in cancellation and forfeiture of deposits.
Payment Methods:
Major credit/debit cards are accepted. A 3.0% processing fee applies. Local sales tax will be added.
Trip Modifications
KBA reserves the right to modify trip details (itineraries, schedules, accommodations) due to weather, safety, or other unforeseen circumstances.
