RESERVATION POLICIES

Payment Policy

All day tours must be paid in full at time of reservation regardless of the start date.

Cancellation Policy for Day Tours

Tours (without Aircraft)

• If you cancel anytime before 48 hours prior to the start time of your tour, you will receive a full refund of your payment. No refunds will be issued less than 48 hours.

Tours with Aircraft

1. If you cancel anytime before 5 days prior to your tour, you will receive a refund of your payment.
2. If you cancel less than 5 days prior to, or the same day of the tour, or if you no-show, you forfeit the payment.
3. In the event that we have to cancel due to weather or other reasons, you will have the option of a full refund or to reschedule to another day on a space available basis.

When receiving partial refunds there is no reimbursement of the online booking fee (if applicable). No refunds will be provided for any reason for an unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.

There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

Kenai Backcountry Adventures is not responsible for expenses incurred by Participants in preparing for a trip (eg. nonrefundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or canceled by us or by you for any reason.

For ALL Tours – Start/Departure Times

The published start/departure time is when your tour begins. We require advance check-ins prior to the tour start/departure time on all tours. We are unable to wait for late participants. If you arrive past the scheduled start time, your tour will be cancelled and considered a “no-show.”

Tour Change & Rescheduling:

• Date Reschedule: After purchasing, day tour reservation dates may be changed once at no charge by calling at least 48 hours prior to the original departure date and time, subject to availability of the desired tour. Each subsequent change will be subject to a $25 per person change fee.
• Tour Change: After purchasing, day tour reservations may be changed once from one day tour to a different day tour by calling at least 7 days prior to the original departure date, subject to availability of the desired tour. Reservation changes will be subject to the per person price difference from the original tour to the new tour. Change requests made within 7 days of the original departure date may not be possible.
• Any reservation that is rescheduled less than 48 hours from the original reservation departure date and time are considered nonrefundable, regardless of the date and time the tour is rescheduled to; the cancellation period is determined from the original reservation.
• All reservations are subject to our cancellation policies and are based on the original tour date, regardless of a change or reschedule.

Payment Policy

A deposit of $1,500.00 (or payment in full if the trip price is less than $1,500) per person is required to reserve a trip with Kenai Backcountry Adventures. The remaining balance is due 60 days prior to the start of the trip. Reservations made within 60 days of the trip start date require payment in full. 

• If you made a deposit with a credit card we will automatically charge the same credit card 60 days from your trip start date, unless you make other arrangements with us prior to this date.
• You will not be able to participate on the trip until a full payment has been received and cleared.
• Failure to pay the final balance by the due date may result in the cancellation of your reservation and forfeit of your payment.
• Our reservation policies apply to all reservations.

Cancellation Policy for Multi-Day Tours, and Expeditions

60 Day Cancellation Policy

Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:

1. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with more than 60 days notice before tour start date will receive their deposit as a credit to be used towards future tours with Kenai Backcountry Adventures. The credit expires 1 year after issued.
2. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with 60 or less days notice before the tour start date will forfeit their deposit as a cancellation fee. Any balance payments can be held on file as a credit to be used towards future tours and services with Kenai Backcountry Adventures. The credit expires 1 year after issued.
3. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with 30 or less days notice before the tour start date will forfeit their deposit and any balance payments as a cancellation fee.
4. Cancellations initiated by Kenai Backcountry Adventures due to conditions beyond their control including but not limited to fires, weather, terrorism, civil strife, floods, earthquakes, or natural catastrophes, etc. will be credited towards a future trip in full amount of balances paid.

30 Day Cancellation Policy

1. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with more than 30 days notice before tour start date will receive their deposit as a credit to be used towards future tours with Kenai Backcountry Adventures. The credit expires 1 year after issued.
2. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with 30 or less days notice before the tour start date will forfeit their deposit as a cancellation fee. Any balance payments can be held on file as a credit to be used towards future tours and services with Kenai Backcountry Adventures. The credit expires 1 year after issued.
3. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with 15 or less days notice before the tour start date will forfeit their deposit and any balance payments as a cancellation fee.
4. Cancellations initiated by Kenai Backcountry Adventures due to conditions beyond their control including but not limited to fires, weather, terrorism, civil strife, floods, earthquakes, or natural catastrophes, etc. will be credited towards a future trip in full amount of balances paid.

When receiving partial refunds there is no reimbursement of the online booking fee (if applicable). No refunds will be provided for any reason for an unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.

There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

Kenai Backcountry Adventures is not responsible for expenses incurred by Participants in preparing for a trip (eg. nonrefundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or canceled by us or by you for any reason.

Because the tour may be cancelled when a minimum number of Participants have not signed up, we recommend that you either purchase refundable air tickets or wait until we have confirmed with you approximately 1 month prior to the tour that we have a sufficient number of Participants.

Tour Change & Rescheduling

• 60 Days or more:
  Any change to an expedition or multi-day reservation date made more than 60 days prior to the tour start date, subject to availability, will be subject to a $250 per person change fee.
• 59 Days or less:
  Any change to a reservation date made less than 59 days or less prior to the tour start date, subject to availability, will be subject to a $500 per person change fee. Please note, changes may not be possible under any circumstances, but we will do our best to accommodate your request.
• Any reservation that is rescheduled within the cancellation window of the original reservation departure date and time are considered nonrefundable, regardless of the date and time the tour is rescheduled to; the cancellation period is determined from the original reservation.
• All reservations are subject to our cancellation policies and are based on the original tour date, regardless of a change or reschedule.