UPDATE (as of 11/02/2022)

Due to an unforeseen spike in fuel prices, Kenai Backcountry Adventures has made the difficult decision to reserve the right to add a fuel surcharge to each trip utilizing aircraft during 2022 & 2023.

We take our travelers’ health and safety seriously, as well as that of our staff and partners. In consideration of the Coronavirus and the fast-changing situation on a global level, we have amended our standard Terms & Conditions. Our amended cancellation terms are meant to give you, the traveler, more flexibility as you evaluate and decide on booking a 2023 trip to Alaska. We are relying on travel advisories from national, state, and local governments and our local resources to help us make informed decisions. Please see our COVID-19 page for more info about traveling during the pandemic.

General Reservation Policies

All payments and deposits to Kenai Backcountry Adventures, LLC are subject to all terms, conditions, and policies contained herein.

  1. Kenai Backcountry Adventures requires that all cancellation requests be received in writing; email is acceptable, but it must be from the same email address you used to make your booking.
  2. No-shows, or late arrivals will be charged the full price and are non-refundable, and may not be applied or used for other trips.
  3. No refunds will be provided for any reason for an unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.
  4. Kenai Backcountry Adventures is not responsible for expenses incurred by Participants in preparing for a trip (eg. nonrefundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or canceled by us or by you for any reason.
  5. Kenai Backcountry Adventures reserves the right to change trip dates, itineraries, and/or trip details at our discretion due to weather, flight service schedules, and/or any other factors that may arise at any time.
  6. Occasionally weather or other factors may cause delays, destination changes, or make completing/finishing a trip impossible or dangerous. In these circumstances, there will be no refund or credits of payments.
  7. Participants who vary from scheduled itineraries shall bear any costs thereof, which are not deductible from the trip prices.
  8. In the event that we have to cancel due to weather or other reasons, you will have the option of a full refund or to reschedule to another day on a space available basis.

There are no exceptions to this reservation, cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

If you have any questions about our reservation policies, please call us at (907) 331-4912.

Terms & Conditions

Payment Policy

All day tours must be paid in full at time of reservation regardless of the start date.

Cancellation Policy for Day Tours

Tours (without Aircraft)

  • If you cancel anytime before 48 hours (2 days) prior to your tour, you will receive a full refund of your payment. No refunds will be issued less than 48 hours.

Tours with Aircraft

  1. If you cancel anytime before 5 days prior to your tour, you will receive a full refund of your payment.
  2. If you cancel less than 5 days prior to, or the same day of the tour, or if you no-show, you forfeit the payment.
  3. In the event that we have to cancel due to weather or other reasons, you will have the option of a full refund or to reschedule to another day on a space available basis.

No refunds will be provided for any reason for an unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.

There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

Kenai Backcountry Adventures is not responsible for expenses incurred by Participants in preparing for a trip (eg. nonrefundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or canceled by us or by you for any reason.

For ALL Tours – Start/Departure Times

The published start/departure time is when your tour begins. We require advance check-ins prior to the tour start/departure time on all tours. We are unable to wait for late participants. If you arrive past the scheduled start time, your tour will be cancelled and considered a “no-show.”

Tour Change & Rescheduling:

  • Date reschedule: After purchasing, day tour reservation dates may be changed once at no charge by calling at least 48 hours prior to the original departure date, subject to availability of desired tour. Each subsequent change will be subject to a $25 per person change fee.
  • Tour Change: After purchasing, day tour reservations may be changed once from one day tour to a different day tour by calling at least 7 days prior to the original departure date, subject to availability of desired tour. Reservation changes will be subject to the per person price difference from the original tour to the new tour. Change requests made within 7 days of the original departure date may not be possible.
  • All reservations are subject to our cancellation policies, regardless of a change or reschedule.

Terms & Conditions

Payment Policy

A deposit of $1,500.00 (or payment in full if the trip price is less than $1,500) per person is required to reserve a trip with Kenai Backcountry Adventures. The remaining balance is due 60 days prior to the start of the trip. Reservations made within 60 days of the trip start date require payment in full. 

  • If you made a deposit with a credit card we will automatically charge the same credit card 60 days from your trip start date, unless you make other arrangements with us prior to this date.
  • You will not be able to participate on the trip until a full payment has been received and cleared.
  • Failure to pay the final balance by the due date may result in the cancellation of your reservation and forfeit of your payment.
  • Our reservation policies will apply to all reservations.

Cancellation Policy for Multi-Day Tours, and Expeditions

*This policy applies to Multi-Day Tours, and Expeditions utilizing Aircraft, or ones that pose significant logistical challenges. Please, refer to the individual trip pages for the specific cancellation policy that applies to your trip. 

Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:

  1. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with more than 60 days notice before tour start date will receive their deposit as a credit to be used towards future tours with Kenai Backcountry Adventures. The credit expires 1 year after issued.
  2. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with 60 or less days notice before the tour start date will forfeit their deposit as a cancellation fee. Any balance payments can be held on file as a credit to be used towards future tours and services with Kenai Backcountry Adventures. The credit expires 1 year after issued.
  3. Cancellations initiated by the participant received in writing to Kenai Backcountry Adventures with 30 or less days notice before the tour start date will forfeit their deposit and any balance payments as a cancellation fee.
  4. Cancellations initiated by Kenai Backcountry Adventures due to conditions beyond their control including but not limited to fires, weather, terrorism, civil strife, floods, earthquakes, or natural catastrophes, etc. will be credited towards a future trip in full amount of balances paid.

No refunds will be provided for any reason for an unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.

There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

Kenai Backcountry Adventures is not responsible for expenses incurred by Participants in preparing for a trip (eg. nonrefundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or canceled by us or by you for any reason.

Because the tour may be canceled when a minimum number of Participants have not signed up, we recommend that you either purchase refundable air tickets or wait until we have confirmed with you approximately 3 months prior to the tour that we have a sufficient number of Participants.

Tour Change & Rescheduling

  • 60 Days or more:
    Any change to an expedition or multi-day reservation date made more than 60 days prior to the tour start date, subject to availability, will be subject to a $250 per person change fee.
  • 59 Days or less:
    Any change to a reservation date made less than 59 days or less prior to the tour start date, subject to availability, will be subject to a $500 per person change fee. Please note, changes may not be possible under any circumstances, but we will do our best to accommodate your request.
  • All reservations are subject to our reservation policies, regardless of a change or reschedule.

Custom Tours & Reservations
Any and all tours that are structured outside of the published format, programming, dates, and/or that are closed to be private, are considered custom tours. Cancellations for custom tours are non-refundable, and may be non-changeable, once your reservation has been made.

Payment Options
Kenai Backcountry Adventures accepts all major credit cards, and debit cards. We also accept wire transfers, checks, certified cashier’s checks. Wires and checks must clear prior to your reservation being confirmed.

Additions

*Land use fees, monitoring fees, and/or user fees are added to the cost of the tour on a per person per day basis (where applicable) – these are fees we are required to collect on behalf of the land unit(s) your tour is operating in.
*A 3.0% processing fee is added for all fly-in tours, expeditions, and multi-day tours.
*Local Sales Tax is added to the final trip price.