Terms & Conditions

All payments and deposits made to Kenai Backcountry Adventures, LLC (“KBA”) are subject to the following terms and policies. By completing your booking, you acknowledge and agree to these terms, including those related to cancellations, weather, travel insurance, payment deadlines, trip modifications, and guest responsibilities.

Cancellation Policy

We understand that plans can change. Because many of our trips involve advance staffing, logistics, permits, transportation, limited availability, and advance financial commitments, the following cancellation terms apply to all bookings.

By completing your reservation, you agree to the terms below.

Day Tours – No Aircraft Involved

  • 48 hours or more before departure: Refund of payments made, minus a 10% administrative fee.

  • Less than 48 hours before departure: No refund; full payment is forfeited.

  • No-shows: Full payment is forfeited.

  • Weather cancellations by KBA: Full refund (100%). Whenever possible, rescheduling may also be offered, subject to availability.

Day Tours – Includes Aircraft Travel

  • 30 days or more before departure: Refund of payments made, minus a 10% administrative fee.

  • Less than 30 days before departure: No refund; full payment is forfeited.

  • No-shows: Full payment is forfeited.

  • Weather cancellations by KBA: Refund of payments made, minus a 10% administrative fee. Whenever possible, rescheduling or credit may also be offered, subject to availability.

Multi-Day Tours and Expeditions

  • 90 days or more before departure: Refund of payments made, minus a 10% administrative fee.

  • 89 to 61 days before departure: Payments are non-refundable; however, 50% of payments made may be issued as a non-cash credit valid for one year from the original departure date and applied toward a future Kenai Backcountry Adventures booking, subject to availability. Credits are non-redeemable for cash.

  • 60 days or less before departure: No refund or credit; full payment is forfeited.

  • No-shows: Full payment is forfeited.

  • Weather cancellations by KBA: Refund of payments made, minus a 10% administrative fee. Whenever possible, rescheduling or credit may also be offered, subject to availability.

Custom Tours and Tailored Bookings

  • Custom tours, private itineraries, and tailored bookings are non-refundable.

  • All sales are final.

  • Changes or cancellations are not permitted.

Refunds do not include online booking fees and TripSafe fees, if applicable.

Tours or Services Operated by Other Providers

Some custom itineraries, packages, or bundled bookings may include tours, lodging, transportation, or other services operated by third-party providers. Where this applies, that provider’s payment terms, cancellation policies, refund terms, and change fees may govern their portion of the booking. Any non-refundable amounts, penalties, or fees imposed by those providers will be the responsibility of the guest.

Bookings Made Through a Third-Party Agency

If your tour was booked through a third-party agency, reseller, or booking partner, that party’s cancellation policy applies. Any request to cancel, reschedule, modify, or seek a refund for your booking must be made directly through the agency or partner you booked with. Kenai Backcountry Adventures cannot process cancellations, changes, or refunds for third-party bookings.

Weather Holds, Delays, and Travel Disruptions

If weather or safety conditions require a delay, KBA may hold, delay, shorten, reroute, or otherwise adjust a trip until conditions are safe to proceed.

  • Guest Responsibilities: Guests are responsible for expenses incurred during weather holds or delays, including lodging, meals, transportation, and other related costs.

  • Travel Disruptions: Weather-related delays or interruptions affecting travel to or from the trip starting location, including flight cancellations, missed connections, ferry interruptions, or road closures, are not eligible for refund.

Whenever possible, KBA may offer rescheduling or trip adjustments, subject to safety, logistics, and availability.

Force Majeure

KBA is not responsible for cancellations, delays, interruptions, or changes caused by events beyond its reasonable control, including but not limited to severe weather, natural disasters, pandemics, public health emergencies, government actions, travel restrictions, labor disruptions, or transportation interruptions. Refunds, credits, or rescheduling in such circumstances will be governed by KBA’s applicable cancellation and weather policies.

Travel Insurance

Travel insurance is strongly recommended for all trips and may be mandatory for certain multi-day expeditions.

Guests are responsible for protecting themselves against unexpected cancellations, interruptions, weather delays, medical issues, evacuation costs, travel disruptions, and other unforeseen circumstances. Any coverage depends on the policy selected by the guest.

Payment Policy

  • Day Tours: Full payment is required at the time of booking.

  • Multi-Day Tours and Expeditions: A 50% deposit is required at the time of booking, with the remaining balance due 120 days before departure.

  • Bookings Made Within 120 Days of Departure: Full payment is required at the time of booking.

  • Failure to Pay on Time: Failure to pay by the required deadline may result in cancellation of the reservation and forfeiture of any payments made.

Payment Methods: Major credit and debit cards are accepted. A 3.0% processing fee applies to card payments. Applicable local sales tax will be added where required.

Passenger Weight Policy

Your tour experience depends on careful planning for aircraft balance, safety, and performance.

Each aircraft has a certified maximum total weight limit, and each guest’s body weight and gear contribute to that total. To support safe flight operations, each guest must provide an accurate current weight at the time of booking. If your weight or gear changes materially before your trip, you must notify KBA as soon as possible.

All weight information is kept confidential and used solely for operational and flight-planning purposes.

For full details, please review our Passenger Weight Policy page.

Liability Waivers and Guest Responsibilities

  • Participation in KBA activities requires completion of a liability waiver.

  • Guests under 18 years of age must have a parent or legal guardian sign on their behalf.

  • Guests are responsible for arriving prepared for the trip they booked, including meeting any physical requirements, following guide instructions, and reviewing all applicable pre-trip information and policies.

Trip Modifications

KBA reserves the right to modify itineraries, routes, schedules, accommodations, transportation, meeting locations, and other trip details when necessary due to weather, safety considerations, operational needs, availability, or other unforeseen circumstances.

Kenai Backcountry Adventures reserves the right to make final decisions regarding cancellations, credits, rescheduling, and trip modifications in accordance with these policies, safety considerations, operational requirements, logistics, and availability.

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