UPDATE

Due to an unforeseen spike in fuel prices, Kenai Backcountry Adventures has made the difficult decision to reserve the right to add a fuel surcharge to each trip utilizing aircraft during 2022.


We take our travelers’ health and safety seriously, as well as that of our staff and partners. In consideration of the Coronavirus and the fast-changing situation on a global level, we have amended our standard Terms & Conditions. Our amended cancellation terms are meant to give you, the traveler, more flexibility as you evaluate and decide on booking a 2022 trip to Alaska. We are relying on travel advisories from national, state, and local governments and our local resources to help us make informed decisions. Please see our COVID-19 page for more info about traveling during the pandemic.

GENERAL RESERVATION POLICIES

All payments and deposits to Kenai Backcountry Adventures, LLC are subject to all terms, conditions, and policies contained herein.

  • Kenai Backcountry Adventures requires that all cancellation requests be received in writing; email is acceptable, but it must be from the same email address you used to make your booking.
  • No-shows, or late arrivals will be charged the full price and are non-refundable, and may not be applied or used for other trips.
  • Kenai Backcountry Adventures reserves the right to refuse or terminate any participant from any trip, without refund.
  • Kenai Backcountry Adventures is not responsible for additional costs that may be incurred by delays or cancellations because of weather, flights, or circumstances beyond our control before arriving for your trip. There will be no refunds for such delays.
  • Kenai Backcountry Adventures reserves the right to change trip dates, itineraries, and/or trip details at our discretion due to weather, flight service schedules, and/or other factors that may arise at any time.
  • Occasionally weather or other factors may cause delays, destination changes, or make completing a trip impossible. In these circumstances, there will be no refund of payments.
  • Kenai Backcountry Adventures Adventures is not responsible for any additional costs (e.g. airline flight changes, additional hotel nights, meals, etc.) associated with trip delays or itinerary changes due to weather or other factors out of our control.
  • Participants who vary from scheduled itineraries shall bear any costs thereof, which are not deductible from the trip prices.

Kenai Backcountry Adventures is unable to make exceptions for any reason to our reservation policy, including medical or family emergencies.

We highly recommend purchasing travel insurance. Some trips require a Travel Insurance policy per guest.

If you have any questions about our reservation policies, please call us at (907) 331-4912.


Cancellations by Kenai Backcountry Adventures
If Kenai Backcountry Adventures cancels your trip, prior to it starting, due to not meeting a minimum participant requirement, mechanical problem, or other factors, and you cannot reschedule, you will receive a full refund.


 

PAYMENT POLICY:

All day trips must be paid in full at time of reservation regardless of the trip start date.

TRIP CANCELLATIONS:

  • Trips without Aircraft: Cancellations less than 2 days (48 hours) are non-refundable.
  • Trips with Aircraft: Cancellations less than 15 days are non-refundable, or non-changeable.
  • Trip Start/Departure Times: The published start/departure time is when your trip begins. We require advance check-ins prior to the trip start/departure time on all trips. We are unable to wait for late participants. If you arrive past the scheduled trip start time, your trip will be considered cancelled (“no-show”). Arrive early!

For all trips, we highly recommend purchasing our add-on TripSafe Cancellation Coverage, and/or a comprehensive Travel Insurance policy.

TRIP CHANGE & RESCHEDULING:

  • Date reschedule: After purchasing, day trip reservation dates may be changed once at no charge by calling at least 48 hours prior to the original departure date, subject to availability of desired trip. Each subsequent change will be subject to a $25 per person change fee.
  • Trip Change: After purchasing, day trip reservations may be changed once from one day trip to a different day trip by calling at least 7 days prior to the original departure date, subject to availability of desired trip. Reservation changes will be subject to the per person price difference from the original trip to the new trip. Each subsequent change will be subject to a $25 per person change fee. Change requests made within 7 days of the original departure date may not be possible.

All trips are subject to our cancellation policies, regardless of the change or reschedule.

PAYMENT POLICY:

A deposit of $1,500.00 (or payment in full if the trip price is less than $1,500) per person is required to reserve a trip with Kenai Backcountry Adventures. The remaining balance is due 90 days prior to the start of the trip. Reservations made within 90 days of the trip start date require payment in full. 

  • If you made a deposit with a credit card we will automatically charge the same credit card 90 days from your trip start date, unless you make other arrangements with us prior to this date.
  • You will not be able to participate on the trip until a full payment has been received and cleared.
  • Failure to pay the final balance by the due date may result in the cancellation of your reservation and forfeit of your payment.
  • Our standard reservation policy will apply to all reservations.

TRIP CANCELLATIONS:

  • Cancellations 90+ Days: If the participant cancels a reservation earlier than 90 days prior to the start date, the deposit will be refunded, minus a $500.00 administration fee, OR the participant can elect to keep the entire deposit on account to be used on a future trip prior to September 20, 2024.  
  • Cancellations 89-46 Days: If the participant cancels within 89-46 days of the trip starting date, 50% of the deposit will be refunded, minus a $500.00 administration fee OR the participant can elect to keep 75% of any payments on account to be used on a future trip prior to September 20, 2024.
  • Cancellations 45 days or less: If the participant cancels within 45-days, there will be no refund of any costs.

*Kenai Backcountry Adventures highly recommend (or require) purchasing a comprehensive Travel Insurance policy. Please, call or email us for details.

TRIP CHANGE & RESCHEDULING:

  • Trip Change: Any change to an expedition or multi-day reservation date made more than 90 days prior to the trip start date, subject to availability, will be subject to a $250 per person change fee. Any change to a reservation date made less than 90 days prior to the trip start date, subject to availability, will be subject to a $500 per person change fee. Please note, changes may not be possible under any circumstances, but we will do our best to accommodate your request.
  • All trips are subject to our cancellation policies, regardless of the change or reschedule.

CUSTOM TRIPS & CUSTOM TOURS RESERVATIONS
Any and all trips that are structured outside of the published format, programming, dates, and/or that are closed to be private, are considered custom trips. Cancellations for custom trips are non-refundable, and non-changeable, once your reservation has been made.

PAYMENT OPTIONS
Kenai Backcountry Adventures accepts all major credit cards. We also accept wire transfers, checks, certified cashier’s checks. Wires and checks must clear prior to your reservation being confirmed.


TRIP COST ADDITIONS
*Park fees, land use fees, and/or user fees are added to the cost of the trip (where applicable).
*A 3.0% Credit/Debit Card fee is added to the cost of the trip for all fly-in trips, expeditions, and multi-day trips.**
*Local Sales Tax is added to the final trip price.

**Payments made by check or wire transfer trips will waive the 3.0% credit/debit card fee.