Frequently Asked Questions

Get ready for your Alaska adventure with answers to the questions we hear most often.

General Information

What kind of tours do you offer?
We specialize in authentic, small-group Alaska adventures — from glacier hiking and rafting to bear viewing and multi-day expeditions. Whether you want a half-day trip or a remote backcountry journey, we’ve got something for you.

Where are you located?
Our main office is in Seward, with additional operations in Homer and Kenai. Our tours run across the Kenai Peninsula, Southcentral Alaska, and into iconic places like Kenai Fjords National Park, Lake Clark National Park, Katmai National Park, and beyond.

Do you store luggage?
Yes — we offer secure luggage storage at our Seward office so you can explore without hauling bags.

Do you have parking?
Yes, free parking is available at our tour locations, including space for RVs.

Transportation

Do you offer pickup service?
Yes, within our normal pickup zone — about a 4-mile radius of our Seward office. This includes:

  • Most hotels and B&Bs

  • Private residences, AirBnBs, and local campgrounds

  • Seward Small Boat Harbor

  • Alaska Railroad Depot

  • Seward Cruise Ship Terminal

If you’re staying outside this zone, we recommend meeting us at our Seward office where free parking is available.

Can you pick us up from the cruise ship?
Yes. The Seward Cruise Ship Terminal is inside our pickup zone.

Can you pick us up from the train station?
Yes. The Alaska Railroad Depot is inside our pickup zone.

Can you drop us off somewhere different than pickup?
Yes, as long as it’s still within our normal pickup zone.

Tour Logistics

What’s included in the tour price?
Most tours include:

  • Professional guide services

  • Transportation (when applicable)

  • Technical and safety gear

  • Park permits

  • Meals on select trips

Each tour page lists the exact inclusions.

What should I bring?
Please check the individual tour page for a full packing list. In general, plan on:

  • Layered clothing (weather changes fast in Alaska)

  • Waterproof jacket and pants

  • Sturdy hiking shoes or boots

Do you provide gear?
Yes — we supply all required technical gear such as glacier equipment, packrafts, or bear-safety gear.

What about bathrooms?
Many of our adventures are in wild, remote areas without facilities. Guides will explain Leave No Trace practices and identify restroom stops before departure.

Fitness & Safety

How hard is a tour if it says “strenuous”?
“Strenuous” means you should be in good physical condition, comfortable hiking longer distances on uneven terrain, and prepared for steep ascents/descents. Alaska weather can add challenge. Check each trip page for activity ratings or contact us for guidance.

Are your tours beginner-friendly?
Yes — we offer options for all ability levels. If you’re unsure, we’ll help you select the right adventure.

What safety measures are in place?
Safety is our top priority. All guides are wilderness-certified, trained in emergency protocols, and equipped with professional gear and communication systems.

Will I see wildlife?
We can’t guarantee sightings, but Alaska is rich with wildlife. Many of our trips offer excellent chances to see bears, moose, eagles, and more.

Booking & Policies

How do I book?
Book directly on our website or by phone. Summer spots fill quickly — we recommend reserving early.

What’s your cancellation policy?
Policies vary by trip. Full details are available here.

Is there a minimum group size?
Yes, most tours require 2–4 guests. Solo travelers are welcome to book, and we’ll do our best to pair you with a group.

Custom & Private Trips

Can I customize my adventure?
Absolutely. We design private and custom trips for families, groups, and organizations.

Still Have Questions?

📞 Call us at (866) 630-0927 or send us a message — we’re happy to help you plan your adventure.