TERMS & CONDITIONS

Payments and deposits to Kenai Backcountry Adventures, LLC are bound by all terms, conditions, and policies outlined herein.

  1. Cancellation requests, sent from the same email used for booking, are required.
  2. No-shows, late arrivals, or unused trip portions are non-refundable and can’t be applied to other trips.
  3. Participants are responsible for expenses incurred in trip preparation, regardless of tour alterations or cancellations.
  4. We reserve the right to modify trip details due to various factors, including weather or unforeseen circumstances.

Please note that our policies have no exceptions, including circumstances such as weather, emergencies, or events beyond our control. Therefore, we strongly recommend purchasing travel insurance with trip cancellation and interruption coverage, especially for tours involving aircraft, where travel insurance is mandatory.

CANCELLATION POLICIES FOR DAY TOURS

DAY TOURS – WITHOUT AIRCRAFT
For cancellations made at least 48 hours before the tour start time, a full refund will be provided. No refunds will be issued within 48 hours of the tour start time.

DAY TOURS – WITH AIRCRAFT
This policy applies to day tours involving aircraft, such as Fly-In Bear Viewing and Fly-In Glacier Hiking

CANCELLATION BY PARTICIPANT
Cancellation fees will be assessed on a per-person basis in accordance with the following schedule, determined by the date we receive your written notification:

    1. If a participant initiates a cancellation with written notice to Kenai Backcountry Adventures earlier than 60 days before the tour’s start date, they will receive a refund of their payment. However, a 10.00% per participant cancellation fee will be deducted. Alternatively, participants can choose to keep their payment as a credit, which can be used for future tours and services with Kenai Backcountry Adventures. This credit is valid for one year from the date of issuance.
    2. Cancellations initiated by the participant with written notice to Kenai Backcountry Adventures between 60 and 45 days before the tour start date will result in the forfeiture of their payment as a cancellation fee. Alternatively, participants can choose to have 50% of any payments held on file as a credit, which can be used for future tours and services with Kenai Backcountry Adventures. Please note that this credit expires one year after it is issued.
    3. Cancellations initiated by the participant with written notice to Kenai Backcountry Adventures within 45 days or less notice before the tour start date will result in the forfeiture of their payments as a cancellation fee.

CANCELLATION POLICIES FOR MULTI-DAY TOURS AND EXPEDITIONS

CANCELLATION BY PARTICIPANT
Cancellation fees will be assessed on a per-person basis in accordance with the following schedule, determined by the date we receive your written notification:

  1. If a participant initiates a cancellation with written notice to Kenai Backcountry Adventures earlier than 60 days before the tour’s start date, they will receive a refund of their deposit. However, a $500.00 per participant cancellation fee will be deducted. Alternatively, participants can choose to keep their deposit as a credit, which can be used for future tours and services with Kenai Backcountry Adventures. This credit is valid for one year from the date of issuance.
  2. Cancellations initiated by the participant with written notice to Kenai Backcountry Adventures between 60 and 45 days before the tour start date will result in the forfeiture of any payments as a cancellation fee. Alternatively, participants can choose to have 50% of thier payments held on file as a credit, which can be used for future tours and services with Kenai Backcountry Adventures. Please note that this credit expires one year after it is issued.
  3. Cancellations initiated by the participant with written notice to Kenai Backcountry Adventures within 45 days or less notice before the tour start date will result in the forfeiture of their deposit and any balance payments as a cancellation fee.

*This policy does not apply to Custom Tours and Tailored Bookings.

CANCELLATIONS BY KBA
Kenai Backcountry Adventures retains the authority to cancel a trip for internal reasons, such as insufficient participant registrations, staff unavailability due to injury or illness, or substantial damage or loss of equipment. In the event of such a cancellation by Kenai Backcountry Adventures, a full refund of the total payment made will be provided. Please note that refunds are limited to the actual amount paid to Kenai Backcountry Adventures.

CANCELLATIONS BY ACT OF GOD (Force Majeure)
In the event that your trip departure is necessitated to be canceled or postponed due to a force majeure event, including, but not limited to, factors such as weather-related flight delays or cancellations, fire, flood, volcanic eruptions, pandemics, ongoing or newly introduced travel restrictions, or government statements, please be aware that Kenai Backcountry Adventures and its partner operators are under no obligation to issue refunds or provide alternative travel arrangements. Therefore, we highly recommend that you consider purchasing travel insurance that includes coverage for trip cancellation and interruption. This precaution will ensure coverage in case your travel plans need to be unexpectedly altered.

PAYMENT POLICY

DAY TOURS
Full payment is required at the time of reservation for all day tours, regardless of the start date.

MULTI-DAY TOURS AND EXPEDITIONS
A deposit of $1,500.00 per person is necessary to secure a standard trip booking with Kenai Backcountry Adventures, while custom trips demand a minimum 50% deposit. The outstanding balance must be settled 60 days before the trip’s commencement. For reservations made within 60 days of the trip start date, full payment is required.

If your initial deposit was made using a credit card, we will automatically process the final payment on the same credit card 60 days before your trip commences, unless alternative arrangements are made prior to this date. Please be aware that participation in the trip is contingent upon the receipt and clearance of the full payment. Failure to settle the final balance by the due date may lead to the cancellation of your reservation and forfeiture of your payment.

TOUR CHANGE AND RESCHEDULING POLICY

Please be aware that all reservations are subject to our cancellation policies and are based on the original tour date, regardless of any changes or rescheduling. Reservations that are rescheduled within the cancellation window of the original departure date and time are considered nonrefundable, with the cancellation period determined by the original reservation.

MULTI-DAY TOURS AND EXPEDITIONS
Changes made more than 60 days before the tour start date may be subject to a $250 per person change fee, subject to availability. For changes made 60 days or less before the tour start date, a $500 per person change fee may apply. Please keep in mind that changes may not always be possible, but we will make every effort to accommodate your request.

DAY TOURS
Day tour reservation dates can be changed once for free by calling at least 7 days before the original departure date, subject to availability. Each subsequent change, including switching to another day tour, incurs a $25 per person change fee. Reservation changes within 7 days of the original departure date may not be accommodated.

PARTICIPATION MINIMUMS
To ensure the listed price for any Kenai Backcountry Adventures tour, a minimum number of participants is necessary. Most remote backcountry trips require 3 or 4 guests for guaranteed departure, while day tours usually need a minimum of 2 participants to secure the listed price and date. However, if your departure falls below the minimum participant requirement, we may still proceed with the trip for a modest surcharge. To account for potential cancellations due to a minimum participant requirement, we advise you to consider purchasing travel insurance that includes coverage for trip cancellation and interruption.

TOUR START TIMES AND CHECK-IN POLICY
The published tour start time is the beginning of your tour. Advance check-ins before this time are mandatory for all tours. We cannot delay for late arrivals. If you arrive after the scheduled start time, your tour will be cancelled, and it will be marked as a “no-show,” resulting in a forfeiture of payments.

CUSTOM TOURS AND TAILORED BOOKINGS – ALL SALES ARE FINAL
This term encompasses tours that are customized or structured differently from the published format, programming, or closed for private groups. Please be aware that for custom tours and tailored bookings, all sales are final. Cancellations are non-refundable and may not be changeable after your reservation has been made.

PAYMENT METHODS
Kenai Backcountry Adventures accepts all major credit cards and debit cards. Additionally, we welcome ACH (Automated Clearing House) and wire transfers as payment methods. Please note that ACH and wire transfers must be successfully processed and cleared before your reservation is confirmed.

ADDITIONS
*Land use fees, monitoring fees, and/or user fees are included in the tour cost on a per-person, per-day basis where applicable. These fees are collected as a requirement on behalf of the land units in which your tour operates.
*A 3.0% processing fee is applied to reservations.
*Local Sales Tax is added to the final trip price.

2023/11/02