Terms & Conditions

All payments and deposits made to Kenai Backcountry Adventures, LLC are subject to the following terms, conditions, and policies:

  1. Cancellation Requests:
    Cancellations must be submitted via email from the same address used to make the booking. They will be processed according to our policies and deadlines.
  2. No-Shows and Late Arrivals:
    No refunds will be issued for no-shows, late arrivals, or unused portions of trips. Payments cannot be applied to other tours.
  3. Participant Responsibility:
    Participants are responsible for any expenses incurred in trip preparation, regardless of modifications or cancellations made by the participant.
  4. Trip Modifications:
    We reserve the right to modify trip details, including itineraries, schedules, and accommodations, due to weather, safety concerns, or other unforeseen circumstances.
  5. Non-Exception Policy:
    Our policies are applied without exception, including for adverse weather, personal emergencies, or other events beyond our control.
  6. Travel Insurance:
    We strongly recommend purchasing travel insurance that covers trip cancellations and interruptions. For tours involving aircraft, travel insurance is mandatory.

Cancellation Policy

By completing your booking, you agree to the following cancellation terms:

  • Day Tours (without Aircraft):
    • 48+ Hours Before Departure: Refund minus a 10% admin fee.
    • Less than 48 Hours Before Departure: No refund.
    • No-Shows: Full payment is required.
    • Weather/Mechanical Cancellations: Refund minus a 10% admin fee if rescheduling isn’t possible.
  • Day Tours (with Aircraft):
    • 60+ Days Before Departure: Refund of deposit minus a 10% admin fee.
    • Less than 60 Days Before Departure: No refund.
    • No-Shows: Full payment is required.
    • Weather/Mechanical Cancellations: Refund minus a 10% admin fee if rescheduling isn’t possible.
  • Multi-Day Tours and Expeditions:
    • 60+ Days Before Start: Refund of deposit minus a 10% admin fee or credit valid for one year.
    • 60-45 Days Before Start: Payments are forfeited, or 50% can be held as a credit for one year.
    • 45 Days or Less: Forfeiture of deposit and any balance payments.

Refunds exclude the online booking fee, if applicable. For full details, refer to our Terms and Conditions.

Custom Tours and Tailored Bookings – All Sales Final

For tours that are customized or arranged for private groups, all sales are final. Cancellations are non-refundable, and changes may not be possible after confirmation.

Cancellations by Kenai Backcountry Adventures (KBA)

KBA reserves the right to cancel a trip due to internal reasons such as low participant numbers, staff unavailability (e.g., illness or injury), or significant equipment loss or damage. If rescheduling is not possible, you will receive a refund of the total amount paid, minus a 10% administrative fee. Refunds are limited to the actual amount paid to KBA.

Cancellations Due to Force Majeure (Act of God)

If your trip is canceled or postponed due to unforeseen events beyond our control (e.g., weather, fire, floods, pandemics, or government actions), KBA is not obligated to issue refunds or provide alternative arrangements. We strongly recommend purchasing travel insurance that covers trip cancellations and interruptions.

Payment Policy

  • Day Tours:
    Full payment is required at the time of booking.
  • Multi-Day Tours and Expeditions:
    • A $1,500 per person deposit is required for standard trips. Custom trips require a 50% deposit.
    • The remaining balance is due 60 days before the trip start date.
    • For reservations made within 60 days of the trip, full payment is required at the time of booking.
    • If the deposit is made via credit card, the final payment will be automatically processed on the same card unless other arrangements are made.
    • Full payment is required for participation. Failure to pay the balance by the due date may result in cancellation and forfeiture of your deposit.
  • Payment Methods:
    We accept all major credit/debit cards and ACH payments. ACH payments must clear before the reservation is confirmed.
  • Additional Fees:
    • Land use, monitoring, and user fees are included in the trip price where applicable.
    • A 3.0% processing fee applies to all reservations.
    • Local sales tax will be added to the final price.

Tour Change, Rescheduling, and Participation Policies

  • Tour Start Times and Check-In Policy:
    Tours begin at the published start time. Early check-in is mandatory, and late arrivals cannot be accommodated. Late arrivals will be marked as “no-shows,” resulting in the forfeiture of payments.
  • Rescheduling and Changes:
    All reservations are subject to cancellation policies based on the original tour date. Changes or reschedules within the cancellation window are nonrefundable. The cancellation period is determined by the original booking, regardless of rescheduling.

    • Day Tours:
      • One free date change is allowed if made at least 7 days before the original departure date, subject to availability.
      • Each additional change or switching to another tour incurs a $25 per person fee.
      • Changes within 7 days of departure will incur a $25 per person fee and may not be accommodated.
    • Multi-Day Tours and Expeditions:
      • Changes made more than 60 days before the tour start incur a $250 per person change fee, subject to availability.
      • Changes made within 60 days of the tour start incur a $500 per person change fee.
      • Changes may not always be possible, but we will make every effort to accommodate requests.
  • Participation Minimums:
    Most multi-day trips require 3-4 participants, and day tours typically require at least 2 participants to secure the listed price. If your trip falls below the minimum, we may proceed with a surcharge. We recommend purchasing travel insurance that covers trip cancellation and interruption due to participant minimums.
2024-10-02