All payments and deposits to Kenai Backcountry Adventures, LLC are subject to all terms, conditions, and policies contained herein.
**Kenai Backcountry Adventures requires that all cancellation requests be received in writing; email is acceptable, but it must be from the same email address you used to make your booking. No-shows, or late arrivals will be charged the full price and are non-refundable. Kenai Backcountry Adventures reserves the right to refuse or terminate any participant from any trip, without refund.**
We highly recommend purchasing travel insurance. Some trips require a Travel Insurance policy per guest.
Reservations not used at the time of departure, or late arrivals, (“no show”), are non-refundable and may not be applied or used on other trips.
Kenai Backcountry Adventures is not responsible for additional costs that may be incurred by delays or cancellations because of weather, flights, or circumstances beyond our control before arriving, or during the trip. There will be no refunds for such delays.
Kenai Backcountry Adventures reserves the right to change trip dates, itineraries, and/or trip details at our discretion due to weather, flight service schedules, and/or other factors that may arise at any time.
Trip charges do not cover the costs incurred as a result of inclement weather, illness, or other contingencies. Participants who vary from scheduled itineraries shall bear any costs thereof, which are not deductible from the trip prices.
Kenai Backcountry Adventures does not assume financial responsibility for any costs due to delays or circumstances beyond our control, such as inclement weather, mechanical difficulties, and a host of other factors that can delay, or prohibit travel.
Kenai Backcountry Adventures is not obligated to refund trip costs in full or part if weather or other factors make completing the trip impossible or dangerous.
We are unable to make exceptions, for any reason, to our cancellation policy including medical or family emergencies.
If you have any additional questions about our refund or cancellation policies, please call us at (907) 331-4912.
DAY TRIP RESERVATIONS (without aircraft)
Cancellations less than 4 days are non-refundable. After purchasing, reservation dates may be changed once at no charge by calling at least 48 hours prior to the original departure date (subject to availability of the desired trip). Each subsequent change will be subject to a $25 per person change fee.
DAY TRIP RESERVATIONS (with aircraft; bear viewing, fly-in rafting, etc.)
Cancellations less than 30 days are non-refundable, or non-changeable.
MULTI-DAY & EXPEDITION RESERVATIONS
Multi-day packages, and expedition cancellations less than 120 days from the departure date are non-refundable, or non-changeable.
CUSTOM TRIPS & CUSTOM TOURS RESERVATIONS
Cancellations for custom trips and/or tours are non-refundable, or non-changeable, once your reservation has been made.
Any and all trips or tours that are structured outside of the published format, programming, dates, or that are closed to be private are considered custom trips, and/or custom tours.
Full payment is due no later than 120 days prior to the trip start date. Your participation on the trip requires a full payment (zero balance). Failure to pay the final balance by the due date may result in the cancellation of your reservation and forfeit of all payments. If you made a deposit with a credit card, we will automatically charge the same credit card 120 days from your trip start date, unless you make other arrangements with us prior to this date.